• Respond to customer queries in a timely and accurate way, via phone, email or chat
- Keep track of customer expectations and recurring issues
- Check the missing documents required for renewal and communicate with clients to request them
- Handle customer requests, questions, and complaints on a variety of support channels
- Follow up with customers to ensure their technical issues are resolved
- Monitor customer complaints and reach out to provide assistance
- Inform customers about new features and functionalities
- Focus on business development of retail and professional clients
- Product coverage FX pairs, Indices, Commodities, Equities
- Coverage MENA clients
Company Profile
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